The Newsfeed Business Productivity accelerator provides a dashboard that shows users all the recent activity within the CRM system, for example: cases created, sales opportunities won (or lost!), marketing campaigns launched, and so on. The goal of the Newsfeed Business Productivity accelerator is to present live CRM data in a way that your users will find appealing and interactive and encouraging user adoption.
CRM administrators will be able to configure the newsfeed dashboard to display notifications about updates to any type of entity, including custom entities.
The screenshot (courtesy of Joel Lindstrom's Customer Effective blog) shows a typical Newsfeed Dashboard showing the day-by-day updates to CRM records, each with the entity icon and a clickable hyperlink to the record itself.
Over the next few weeks, Increase CRM will be testing this new accelerator ready for deployment at no charge to all our hosted Microsoft Dynamics CRM 4.0 customers.
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